Refund policy

Each pair of glasses enjoys 30 days fit & use guarantee and 1 year warranty. (Webite Only. If you purchase the items from platforms like AMZ, you need to obey the rule of the platform and the stores there.)

  • 30 days fit & use guarantee: You can ask for a return for a one-time same value replacement or a refund within 30 days of order fulfilment, if the glasses doesn't fit you well or not wearable on its material.
  • 1 year warranty: Customers are eligible for one-time replacement during this warranty time (within 1 year of order fulfilment). A replacement will only be issued if there are clear defects in material or workmanship. A man-made defect or material fatigue due to long-time or incorrect use cannot issue a replacement.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cs@visooneom. If your return is accepted, you need to send back the items to the given address at your own cost, compensation available. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cs@visoone.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
We cannot accept returns on clearance items, gift items, big discount items, or gift cards.


Exchanges
To start exchange, you are supposed to contact us before you return the item to the sending address. Any of the unknown return is not allowed. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.